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Project Manager

• Lead full-cycle implementation projects from kickoff through go-live and stabilization across health system customers
• Build and manage project plans, timelines, milestones, and risk logs
• Facilitate meetings with customer IT, clinical operations, and technical teams
• Serve as the primary project point of contact
• Coordinate and validate technical inputs, integration specifications, data feeds, and configuration requirements
• Partner with engineering, product, and clinical teams to ensure smooth handoffs and timely execution
• Translate technical requirements for non-technical stakeholders and vice versa
• Monitor integrations including Epic, Cerner, and Meditech and escalate blockers
• Own project documentation, requirements tracking, decisions, status updates, risk mitigation plans, and post-go-live handoff materials
• Build repeatable processes and improve implementation playbooks and best practices
• Track and report project KPIs such as activation timelines, milestone adherence, and customer readiness
• Ensure clean transition to Support teams post-implementation
• Build relationships with clinical and operational leaders at customer sites
• Guide workflow adoption, training readiness, and change-management planning
• Ensure stakeholders understand project expectations, responsibilities, and timelines
• Drive customer accountability to keep projects on track and on time

Implementation Project Manager