Lattimore Physical Therapy and Sports Rehabilitation Network

Advisor

• Answer incoming calls with a professional, friendly, and welcoming tone
• Call on new patient referrals to initiate scheduling and collect required information
• Accurately enter patient demographics, insurance details, and medical information into the EHR system
• Schedule patient evaluations and follow-up appointments appropriately, balancing clinic availability and patient needs
• Verify insurance eligibility and communicate coverage, benefits, and out-of-pocket costs to patients
• Guide patients through the “patient journey” by educating them on practice policies, what to expect at their first visit, and the importance of attending scheduled therapy sessions
• Handle overflow calls from individual clinics to support front desk staff as needed
• Collaborate with clinical teams and administrative staff to ensure seamless communication and workflow
• Follow up with patients after their first appointment to confirm satisfaction and answer any questions
• Maintain professionalism and a supportive attitude toward patients and staff
• Uphold HIPAA and organizational policies, ensuring patient privacy and compliance at all times
• Assist with additional administrative tasks and special projects as assigned by the supervisor

Explore Patient Onboarding Advisor at Lattimore Physical Therapy and…. Review requirements and application details.