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Lattimore Physical Therapy and Sports Rehabilitation NetworkPosted 10/21/2026full-timeMendon • New York • United StatesMid-LevelSenior💰 $20 - $21 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and interpersonal skills while managing patient interactions and scheduling. Proficient in EHR systems and Microsoft Office, ensuring compliance with HIPAA and organizational policies.
Highest-signal resume keywords
EHR System ProficiencyPatient SchedulingInsurance VerificationExcellent Communication SkillsOrganizational Skills
About the role
Key responsibilities & impact- Answer incoming calls with a professional, friendly, and welcoming tone
- Call on new patient referrals to initiate scheduling and collect required information
- Accurately enter patient demographics, insurance details, and medical information into the EHR system
- Schedule patient evaluations and follow-up appointments appropriately, balancing clinic availability and patient needs
- Verify insurance eligibility and communicate coverage, benefits, and out-of-pocket costs to patients
- Guide patients through the “patient journey” by educating them on practice policies, what to expect at their first visit, and the importance of attending scheduled therapy sessions
- Handle overflow calls from individual clinics to support front desk staff as needed
- Collaborate with clinical teams and administrative staff to ensure seamless communication and workflow
- Follow up with patients after their first appointment to confirm satisfaction and answer any questions
- Maintain professionalism and a supportive attitude toward patients and staff
- Uphold HIPAA and organizational policies, ensuring patient privacy and compliance at all times
- Assist with additional administrative tasks and special projects as assigned by the supervisor
Requirements
What you’ll need- Excellent communication and interpersonal skills with a compassionate, professional demeanor
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks in a fast-paced environment while adapting to shifting priorities
- Proficient in Microsoft Office and experienced with EHR systems
- Ability to problem solve and identify opportunities to improve the patient onboarding process
- Collaborative team player with the ability to also work independently
Benefits
Comp & perks- 401(k) Matching
- Dental Insurance
- Health Insurance
- Vision Insurance
- Paid Time Off
- Paid Sick Time
- Paid Holidays
- Life Insurance and AD&D
- Long Term Disability
- Clothing Allowance
- Employee Assistance Program
- Personal Training and Gym Discounts
- Financial Wellness Programs
- Hotel and Travel Discounts
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
EHR System ProficiencyPatient SchedulingInsurance VerificationData EntryAttention to Detail
Soft Skills
Excellent Communication SkillsInterpersonal SkillsProblem SolvingCollaborationCompassionate Demeanor
Tools & Technologies
Microsoft OfficeEHR Systems
Industry Keywords
HIPAA CompliancePatient JourneyPatient OnboardingAdministrative SupportClinical Collaboration