Lee Enterprises

Operations

• Lead the IT function supporting Lee Enterprises’ advertising business
• Own the IT strategy and operational performance of advertising order management, CRM and sales workflows, creative and production systems, digital advertising, payment processing, reporting, and related third-party platforms
• Supervise and develop platform support analysts and assigned technical staff; set priorities, allocate work, manage performance, plan coverage and succession, and support staff development
• Translate business requirements into technology roadmaps and a prioritized Jira backlog
• Oversee application support, incident escalation, problem resolution, upgrades, change management, and operational readiness
• Lead technical and operational aspects of platform implementations and migrations, including requirements, testing, cutover, stabilization, and legacy-system transition or retirement
• Oversee integrations and data flows across order management, CRM, digital fulfillment, creative and pagination systems, billing, payments, and reporting
• Ensure system changes are tested across connected workflows and validated with business users, including production checks and financial reconciliation
• Partner with Finance on advertising billing, accounts receivable, payments, reconciliation, and controls
• Coordinate with development, architecture, infrastructure, security, and service management teams
• Manage advertising technology vendor relationships, escalations, implementation commitments, service performance, technical requirements, and product direction
• Maintain operational documentation, access governance, audit support, business continuity, and disaster recovery practices
• Use Jira and Agile planning and review cadences to track commitments, blockers, dependencies, delivery progress, system health, risks, and resource needs
• Coordinate timely responses to critical issues, including after-hours escalation when necessary

Director of IT Advertising Operations