Demonstrates expertise in ServiceNow platform capabilities, including administration, development, and architecture, while ensuring compliance and optimizing performance. Proven ability to translate complex business and technical requirements into effective solutions and drive organizational change management.

Highest-signal resume keywords

ServiceNow AdministrationServiceNow DevelopmentServiceNow ArchitectureITIL CertificationAgile Methodologies

Tech Stack

Tools & technologies

Cyber SecurityITSMServiceNow

About the role

Key responsibilities & impact

Support ServiceNow platform capabilities to meet organisational and customer objectives under sustainment contracts
Lead improvement and remediation initiatives to maximise value from the ServiceNow investment
Translate business and technical requirements into practical solutions for complex needs
Provide technical governance and contribute to IT Service Management and Operations best practices
Support the design of a platform operating model to improve go-live success and end-user adoption
Evaluate strategic and operational demands against the ServiceNow platform’s architecture, capabilities, and best practices
Develop and maintain governance, standards, templates, and design patterns
Develop and maintain ServiceNow solutions, including components, integrations, workflows, and persona-based designs
Contribute to organisational change management, training, and user enablement
Design and configure ServiceNow modules and integrations while ensuring security compliance, cost optimisation, performance, and reliability
Champion development, deployment, release, and Evergreen maintenance best practices
Remediate customisations, support continuous updates, and enable low/no-code maturity
Collaborate with architects, developers, analysts, and stakeholders to consolidate requirements, support automation, and improve integration
Coordinate platform operations, including resource scheduling, reporting, workload management, process improvement, mentoring, and vendor engagement

Requirements

What you’ll need

Experienced ITSM Specialist with a background as a ServiceNow Solution Architect, Developer, Technical Business Analyst, or System Administrator
Strong communication, stakeholder engagement, and customer-focused mindset
Creative problem-solving in complex, customised ServiceNow environments
Preference for low-code, out-of-the-box solutions
Accountability for end-to-end design, stability, scalability, and sustainable outcomes
Experience working in agile, collaborative environments
Strong judgement, ownership, and willingness to address critical issues
Holds or is willing to maintain ServiceNow certifications, such as Certified Technical Architect or System Administrator
Bachelor’s degree in Computer Information Systems or equivalent
ITIL certification highly regarded
Hands-on ServiceNow expertise in administration, development, and architecture
Skills in ITSM operations, stakeholder workshops, cybersecurity, documentation, automation, and orchestration
Strong planning, mentoring, and communication skills
Must be an Australian Citizen
Must hold an NV-1 level security clearance
May need to meet International Traffic in Arms Regulations (ITAR) requirements

Benefits

Comp & perks

Family Friendly certified workplace with active support for employees’ family responsibilities
Inclusive workplace and equal access to opportunities
Advocacy Groups: Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities, and Pride+
Accessible recruitment process and additional application support
Virtual / face-to-face interview options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ITSM OperationsWorkflow DesignIntegration DevelopmentAutomationCybersecurityDocumentationOrchestrationLow-Code SolutionsGovernance StandardsProcess Improvement

Soft Skills

Strong CommunicationStakeholder EngagementCreative Problem-SolvingMentoringAccountability

Tools & Technologies

ServiceNow PlatformServiceNow ModulesServiceNow IntegrationsReporting ToolsResource Scheduling Tools

Certifications & Qualifications

ServiceNow Certified Technical ArchitectServiceNow System AdministratorITIL Certification

Industry Keywords

IT Service ManagementGovernanceChange ManagementUser EnablementSecurity ClearanceInternational Traffic in Arms Regulations