Lendscape

Product Manager

• Own the problem space for an assigned product area across receivables finance, open accounting, and asset finance
• Conduct continuous customer and market discovery through interviews, contextual enquiry, and data analysis
• Develop and maintain a validated opportunity backlog
• Define measurable outcome goals for initiatives and communicate them to teams and stakeholders
• Build understanding of regulatory, commercial, and operational customer environments
• Maintain a transparent product backlog and apply evidence-based ROI prioritisation
• Make capacity and prioritisation trade-offs visible to product and engineering leadership
• Collaborate with the Engineering Manager and Engineers in short, iterative delivery cycles
• Write outcome-oriented user stories, acceptance criteria, and supporting context
• Track outcomes, evaluate solution performance, and iterate based on evidence
• Champion accessibility, performance, reliability, and product quality
• Build relationships with enterprise customers in banking, specialist lending, and secured finance
• Work with Sales and Customer Operations to communicate the roadmap
• Participate in or lead customer-facing product discovery sessions
• Provide input into pricing, packaging, and commercial model decisions
• Contribute to Lendscape's product culture and participate in planning, roadmap, and OKR processes

Business Analyst

• Serve as the primary point of contact for client support inquiries across the Lendscape platform suite
• Monitor, prioritize, and take ownership of support cases from intake through resolution, ensuring timely follow-up
• Investigate, troubleshoot, and resolve software, process, data, and platform-related issues
• Escalate complex issues to Product, Engineering, or other internal teams with clear documentation and business context
• Meet or exceed established service level agreements (SLAs), support metrics, and quality standards
• Communicate proactively with clients on case status, troubleshooting progress, and resolution timelines
• Identify recurring client challenges and support trends, escalating insights to Account Managers and leadership
• Partner closely with Account Managers to ensure consistent, seamless client experience
• Share client feedback with Product, Engineering, and Implementation teams to support continuous improvement
• Contribute to internal knowledge articles, process documentation, and support best practices
• Analyze reported issues to determine whether the root cause is related to business processes, data integrity, system configuration, user training, or product functionality, and take appropriate action or escalation path
• Maintain accurate, timely documentation within ticketing, case management, and CRM systems
• Support departmental goals, strategic initiatives, and help foster a culture of accountability and service excellence

Product Manager

Support Business Analyst