LevelTen Energy

Customer Success Manager

• Own a portfolio of roughly 40 existing North American client accounts, primarily renewable project developers and energy buyers
• Manage day-to-day client relationships and route requests to Transactions, Product and Client Services
• Run client check-ins, market update calls and project pipeline discussions
• Scope and launch RFPs and bilateral engagements across PPAs, VPPAs, BESS contracts and capacity supply agreements
• Lead proactive outreach regarding market or policy changes affecting client projects
• Onboard users, explain LevelTen's products and services, and track platform usage
• Present transaction opportunities, lead educational demos and webinars, and attend or occasionally speak at industry conferences
• Represent buyer and seller perspectives in software and product design
• Support client engagement KPIs and platform usage indicators
• Prepare account reviews, usage summaries and renewal materials
• Support PPA transactions, including RFPs, auctions and bilaterals
• Guide buyers and sellers through deal execution and coordinate client analyses
• Maintain RFP and market activity trackers
• Lead upsell and cross-sell opportunities and sell value-based subscriptions
• Work with Marketing and Business Development on campaigns, events and market insights
• Contribute to industry thought leadership through newsletters, white papers, webinars, social media and events
• Maintain accurate account, contact and opportunity data in Salesforce
• Prepare client-facing materials, decks and meeting notes
• Support evolving team initiatives

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Account Manager, Customer Engagement