Liberty National Life Insurance Company

Account Manager

• Own the operational health, readiness, and experience of assigned Distribution partner relationships
• Serve as the primary connection between partners and the Customer Innovation Group (service and operations)
• Build understanding of partners’ structures, practices, priorities, technology, service expectations, training needs, and quality-of-business considerations
• Set relationship plans, objectives, governance routines, and communication approaches
• Coordinate marketing, sales, and support services for assigned accounts
• Anticipate operational needs and engage functional teams proactively
• Lead the Operations experience for partner onboarding and significant business, product, process, or technology changes
• Create readiness plans covering milestones, responsibilities, dependencies, education, communications, risks, and success measures
• Represent partner perspectives in implementation planning, testing, communications, training, and post-implementation assessment
• Explain operational and technology changes to Distribution partners
• Track adoption, performance, and feedback; identify barriers and drive adjustments
• Lead resolution of complex cross-functional partner issues through closure
• Balance Distribution advocacy with customer, regulatory, risk, operational, financial, and enterprise considerations
• Combine operational metrics, feedback, adoption results, service trends, and quality-of-business information into relationship-performance views
• Lead or support root-cause analysis and continuous improvement
• Prepare client presentations and briefing materials for senior management
• Perform other duties as assigned

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