Lifted, an Upwork Company

Customer Success Manager

• Serve as the primary trusted advisor to the largest and most complex Fortune 100 customers
• Manage multifaceted contingent workforce programs, including IC, AOR, EOR, Staff Augmentation, and Managed Services
• Deliver high-touch support by posting jobs, pre-screening talent, and sending offers
• Build trusted relationships across hiring managers, program owners, and senior executives
• Own retention, churn mitigation, and internal forecasting of existing spend
• Conduct proactive outreach using customized, persona-specific messaging
• Partner with the Account Manager to execute quarterly account growth objectives and acquire net-new hiring managers
• Identify and pursue expansion opportunities while meeting monthly revenue and retention targets
• Conduct user discovery and translate findings into customer value narratives
• Build and maintain Customer Success Plans
• Lead business reviews tailored to all levels of customer organizations
• Identify roadblocks and develop solutions protecting customer experience and spend retention
• Represent customer feedback to R&D and communicate Lifted’s roadmap and vision to customers
• Collaborate with Sales, Talent Services, Support, Marketing, Product, Engineering, and Solution Architects
• Resolve issues through customer-centric problem-solving and appropriate escalation
• Provide consultation and training on workforce talent sourcing and management, product configurations, the Lifted Talent network, and best practices

Explore Strategic Customer Success Manager at Lifted, an Upwork Company. Review requirements and application details.