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Lifted, an Upwork CompanyCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success Management with a focus on revenue retention and growth for Fortune 100 enterprise accounts. Skilled in managing complex, multi-service accounts and delivering tailored value communication to diverse customer personas.
Highest-signal resume keywords
Customer Success ManagementRevenue Retention TargetsConsultative SkillsData-Driven StorytellingProject Management
About the role
Key responsibilities & impact- Serve as the primary trusted advisor to the largest and most complex Fortune 100 customers
- Manage multifaceted contingent workforce programs, including IC, AOR, EOR, Staff Augmentation, and Managed Services
- Deliver high-touch support by posting jobs, pre-screening talent, and sending offers
- Build trusted relationships across hiring managers, program owners, and senior executives
- Own retention, churn mitigation, and internal forecasting of existing spend
- Conduct proactive outreach using customized, persona-specific messaging
- Partner with the Account Manager to execute quarterly account growth objectives and acquire net-new hiring managers
- Identify and pursue expansion opportunities while meeting monthly revenue and retention targets
- Conduct user discovery and translate findings into customer value narratives
- Build and maintain Customer Success Plans
- Lead business reviews tailored to all levels of customer organizations
- Identify roadblocks and develop solutions protecting customer experience and spend retention
- Represent customer feedback to R&D and communicate Lifted’s roadmap and vision to customers
- Collaborate with Sales, Talent Services, Support, Marketing, Product, Engineering, and Solution Architects
- Resolve issues through customer-centric problem-solving and appropriate escalation
- Provide consultation and training on workforce talent sourcing and management, product configurations, the Lifted Talent network, and best practices
Requirements
What you’ll need- 7+ years of experience in Customer Success Management with direct ownership of revenue retention targets for large, complex Fortune 100 enterprise accounts
- Experience managing complex, multi-service accounts, including AOR, EOR, Staff Augmentation, and Managed Services
- Experience with consumption-based business models
- Background in HR tech, Talent Acquisition, Staffing, or VMS/MSP industries is a plus
- Proven track record of exceeding revenue retention and growth KPIs, including targets, referrals, and forecast accuracy
- Skilled at proactively generating net-new account growth
- Strong consultative and discovery skills
- Ability to translate findings into compelling, executive-ready value communication
- Ability to tailor value messaging and materials to different customer personas
- Excellent executive presence and experience leading business reviews and QBRs across customer organizations
- Comfort with data-driven storytelling and leveraging data for recommendations
- Strong project and time management skills across multiple concurrent, complex engagements
- Strong ownership, bias for action, and resilience
- Some travel required to visit key customer stakeholders in person
- Criminal background check may be required after a conditional offer
Benefits
Comp & perks- Comprehensive medical coverage for you and your family
- Unlimited PTO
- 401(k) plan with matching
- 12 weeks of paid parental leave
- Sales incentive compensation eligibility
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Growth StrategiesTalent AcquisitionWorkforce ManagementForecast AccuracyBusiness ReviewsValue CommunicationCustomer Success PlansProblem-SolvingMulti-Service Account ManagementConsumption-Based Business Models
Soft Skills
Executive PresenceRelationship BuildingProactive OutreachResilienceTime Management
Industry Keywords
HR TechStaff AugmentationVMS/MSPManaged ServicesFortune 100