Lines for Life

General

• Answer incoming crisis contacts for Lines for Life crisis and referral helplines with care and compassion
• Handle contacts across more than 30 crisis lines, including suicide prevention, veterans and military, youth, senior loneliness, substance-use, hospital mental-health and county mental-health lines
• Document crisis contacts accurately and promptly with relevant clinical information in an electronic health record system
• Place scheduled follow-up calls to crisis contacts
• Assist with rescue calls when other staff or volunteers require emergency assistance
• Triage crisis contacts and collaborate with coworkers to manage contact flow and keep lines available for escalated crises
• Complete mandatory trainings and workshops on current policies, protocols, tools and techniques
• Communicate effectively with peers and supervisors by phone and chat
• Perform administrative and organizational duties as needed
• Work scheduled weekends and holidays in a 24/7/365 operation
• Work primarily in a home-office environment and remain seated or standing at a computer for extended periods
• Participate in recorded interviews and ongoing recorded-contact quality assurance reviews
• Receive supervisor support through call monitoring and Microsoft Teams

Crisis Intervention Specialist

Manager

• Collaborate with YouthLine leadership to plan and implement statewide outreach and engagement strategies
• Identify opportunities to expand awareness, utilization, and accessibility of YouthLine services throughout Hawaii
• Assess community needs, service gaps, and emerging trends to inform outreach and prevention priorities
• Support development, implementation, and evaluation of statewide outreach initiatives and programs
• Develop and coordinate outreach activities promoting YouthLine, youth mental health resources, and suicide prevention services
• Deliver presentations, trainings, workshops, prevention education lessons, and other educational opportunities
• Represent YouthLine at conferences, community events, coalition meetings, and public forums
• Establish and maintain partnerships with schools, colleges, youth-serving organizations, healthcare providers, community organizations, and government agencies
• Facilitate collaboration among community partners and support underserved and historically marginalized communities
• Provide consultation, technical assistance, resource navigation, and capacity-building support
• Connect partners with training, certification opportunities, and statewide resources
• Track outreach activities, partnerships, training participation, and program outcomes
• Maintain records and documentation for outreach efforts and grant requirements
• Prepare reports and program updates for organizational leadership and funders
• Participate in statewide meetings, task forces, committees, and collaborative initiatives
• Travel regularly to schools, community events, forums, and meetings across Hawaii

Crisis Intervention Specialist

Outreach Manager