LivePerson

Support Engineer

• Serve as the senior technical focal point for customer issues in the EMEA region
• Troubleshoot and resolve complex technical issues for global customers while maintaining high customer satisfaction
• Own and resolve escalated and advanced technical problems
• Become a Subject Matter Expert for assigned technical areas or platform features
• Work with product developers to build knowledge in support troubleshooting tools and methods
• Act as the primary support liaison between customers, Product Management, Engineering/R&D, and business units
• Provide customer insights and recurring-issue feedback to development and service teams
• Mentor and educate team members to handle technical escalations effectively
• Identify pain points, analyze recurring issues, and contribute to improved support tools, processes, and requirements
• Lead or participate in internal Support organization projects

Explore Senior Support Engineer at LivePerson. Review requirements and application details.

Open roles

Senior Support Engineer