Liviniti

Recruitment

• Develop, facilitate, and implement all phases of the recruitment process for all positions
• Attract suitable candidates through databases, online employment forums, social media, and other channels
• Build the talent pipeline and manage relationships with candidates for potential positions
• Post job requisitions, screen applications, and select qualified candidates
• Assess applicants’ knowledge, skills, and experience for open positions
• Collaborate with department managers to evaluate department needs and candidates
• Schedule and lead job interviews
• Arrange meeting locations, travel, and accommodations for applicants and managers when necessary
• Collect and analyze data on market salaries, candidate availability, and demand
• Connect viable candidates with clients or hiring managers
• Check candidate references and credentials and verify experience and backgrounds
• Organize and attend job fairs, campus events, and networking opportunities
• Follow up with hiring managers after interviews and collect feedback
• Maintain compliance with EEO and related employment laws and regulations
• Partner with the Director of HR on offers and employment negotiations
• Identify current and future hiring needs and develop job descriptions
• Collect data for and participate in monthly headcount meetings
• Promote the company’s reputation and employment opportunities
• Comply with HIPAA obligations regarding Protected Health Information and report violations
• Complete required HIPAA training and demonstrate competency
• Coach and mentor other departmental positions

Recruiting and Talent Specialist

Analyst

• Maintain short- and long-range workload forecasts and staffing models for RxCompass and Variable Copay operations
• Monitor intraday volumes, inventory, productivity, staffing, schedule adherence, and service levels; communicate risks and recommend adjustments
• Partner with Operations leadership to rebalance work, adjust schedules, coordinate coverage, and support business continuity
• Develop, maintain, validate, and distribute recurring workforce, productivity, attendance, capacity, and performance reports
• Create dashboards and ad hoc analyses with actionable insights at associate, team, program, and department levels
• Analyze forecast-to-actual performance, identify variances and root causes, and document corrective actions
• Maintain attendance, schedule, time-off, overtime, and staffing records
• Coordinate overtime and voluntary time-off recommendations based on workload and service needs
• Support hiring plans, onboarding schedules, training capacity, nesting plans, and speed-to-proficiency tracking
• Facilitate capacity-planning and workforce-review meetings covering results, demand, staffing gaps, risks, and action plans
• Define and document workforce assumptions, reporting logic, data sources, quality controls, and standard operating procedures
• Validate data, investigate discrepancies, and escalate unresolved data or system issues
• Identify opportunities for coaching, training, workflow improvement, automation, or policy clarification
• Collaborate with Operations, Analytics, Reporting, Human Resources, Training, Client Services, and Technology partners
• Protect confidential information and comply with HIPAA obligations related to PHI
• Report HIPAA violations to the Compliance Officer and/or Human Resources
• Complete required HIPAA training and demonstrate competency
• Attend meetings and perform additional duties as assigned

Workforce Analyst, RxC/VCP

Care Navigator

• Conduct case management on behalf of clients and Southern Scripts to manage specialty drug spending and generate savings
• Identify lowest-cost drug solutions while maintaining a high-touch, member-centric relationship
• Provide targeted, personalized service based on members’ benefits, health information, and engagement
• Coordinate site-of-service transitions and other RxCompass cost-saving methods
• Engage members and providers by telephone, written correspondence, fax, or app
• Consult and educate members and providers through individualized programs
• Help members understand claims, accumulators, usage, balances, and cost sharing
• Develop, present, and implement member-centric solutions that reduce specialty medication costs
• Handle referrals within required turnaround times
• Support client expectations for efficiency, service levels, privacy, and decision quality
• Maintain compliance with ERISA, HIPAA, and client-specific requirements
• Collaborate with medical and pharmacy providers, hospitals, members, home infusion providers, and other vendors
• Report HIPAA violations to the Compliance Officer and/or Human Resources
• Work as part of the team to meet business-unit objectives and adapt to change

Recruiting and Talent Specialist

Workforce Analyst, RxC/VCP

Associate Care Navigator