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Lloyds Banking GroupCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer journey mapping, process analysis, and stakeholder engagement to drive improvements in digital services and products. Proven ability to lead cross-functional teams and manage risks while delivering technology-enabled solutions.
Highest-signal resume keywords
Customer Journey MappingProcess AnalysisStakeholder EngagementLeadership SkillsChange Management
About the role
Key responsibilities & impact- Lead the Fids, Funds and Corporate Feature Team within the Crown Dependencies Lab
- Maintain the current platform and manage its evolution to support growing customer demand for digital services and products
- Lead delivery and continuous improvement of customer journeys, processes and technology solutions
- Conduct research and analysis across customer, operational, process, system and data sources
- Identify inefficiencies, gaps and control weaknesses and drive improvements
- Partner with business, technology, engineering, design and operations teams
- Develop and maintain customer journey maps, process maps and supporting documentation
- Evaluate new products, services, processes and technology-enabled solutions
- Manage journey-level risks, dependencies and stakeholder alignment
- Monitor customer journey performance using feedback, operational metrics and data insights
- Act as subject matter expert for assigned journeys and contribute to future operating models and technology-enabled propositions
Requirements
What you’ll need- Right to live and work in the Isle of Man
- 2+ years' experience
- Broader experience in change, business analysis or product delivery
- Evidenced leadership skills
- Customer journey mapping and process analysis
- Requirements gathering and documentation
- Stakeholder engagement and collaboration
- Understanding of business processes, systems and data
- Identification of customer problems and improvement opportunities
- Supporting testing, implementation and change activities
- Strong communication, problem-solving and analytical skills
Benefits
Comp & perks- Flexible working options, including job share
- Pension contribution of up to 15%
- Annual performance-related bonus
- Benefits adaptable to lifestyle, such as discounted shopping
- 30 days’ holiday, plus bank holidays
- Wellbeing initiatives
- Generous parental leave policies
- Reasonable workplace adjustments, including flexibility in office attendance, location and working patterns
- Reasonable adjustments throughout the recruitment process
- Opportunities to learn, grow and develop
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisRequirements GatheringProcess MappingData AnalysisTechnology Solutions Evaluation
Soft Skills
Strong CommunicationProblem-SolvingAnalytical Skills
Industry Keywords
Crown DependenciesDigital ServicesOperational MetricsCustomer FeedbackContinuous Improvement