LucidLink

Solutions Engineer

• Serve as the technical partner customers trust from signature through renewal
• Ensure every account is onboarded and upgraded cleanly
• Resolve complex technical issues before they escalate
• Identify renewal risk and expansion opportunities early
• Ensure customers upgrade to the latest version of LucidLink products
• Conduct onboarding calls for assigned customers within 30 days of signing
• Verify onboarded customers in internal monitoring tools
• Own and maintain renewal and expansion tracking for assigned accounts
• Reduce or minimize avoidable escalations of technical support tickets
• Guide customers toward integrations appropriate for their environments
• Lead discussions about SSO, 2FA, and role-based permissions
• Run technical training for engineers and executives
• Act as the trusted technical contact for strategic accounts, including routine check-ins and high-stakes escalations
• Scope migration and business-continuity plans based on customer infrastructure and risk tolerance

Explore Post Sales Solutions Engineer at LucidLink. Review requirements and application details.

Post Sales Solutions Engineer

• Serve as the technical partner customers trust from signature to renewal
• Ensure customers are upgraded to the most recent version of LucidLink products
• Take assigned customers through an onboarding call within 30 days of signing
• Verify onboarded customers in internal monitoring tools
• Own and maintain renewal and expansion tracking for assigned accounts
• Reduce and minimize avoidable escalations of technical support tickets
• Guide technical customers toward suitable integration approaches
• Reason through metadata/data separation, caching and encryption trade-offs
• Lead conversations on SSO, 2FA and role-based permissions
• Diagnose complex or sensitive technical issues and pull in help before escalation
• Run technical training adapted to engineers and executives
• Act as trusted technical point of contact on strategic accounts
• Scope migration and business-continuity plans according to customer infrastructure and risk tolerance