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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and technical integrations, with a strong focus on onboarding, renewal tracking, and troubleshooting complex technical issues. Proficient in guiding customers through cloud architecture and security protocols while ensuring effective communication with both technical and executive stakeholders.
Highest-signal resume keywords
Experience With APIsKnowledge Of Distributed StorageFluency With SSOMethodical TroubleshootingExperience With Migration Planning
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as the technical partner customers trust from signature to renewal
- Ensure customers are upgraded to the most recent version of LucidLink products
- Take assigned customers through an onboarding call within 30 days of signing
- Verify onboarded customers in internal monitoring tools
- Own and maintain renewal and expansion tracking for assigned accounts
- Reduce and minimize avoidable escalations of technical support tickets
- Guide technical customers toward suitable integration approaches
- Reason through metadata/data separation, caching and encryption trade-offs
- Lead conversations on SSO, 2FA and role-based permissions
- Diagnose complex or sensitive technical issues and pull in help before escalation
- Run technical training adapted to engineers and executives
- Act as trusted technical point of contact on strategic accounts
- Scope migration and business-continuity plans according to customer infrastructure and risk tolerance
Requirements
What you’ll need- Experience with APIs, SDKs and integrations
- Knowledge of distributed storage and cloud architecture
- Fluency with SSO, 2FA and role-based permissions
- Methodical troubleshooting of complex technical issues
- Ability to explain technical material to engineers and executives
- Relationship ownership for strategic accounts
- Commercial awareness of renewal risk and expansion potential
- Experience with migration and business-continuity planning
- Willingness to support customers across a range of time zones and geographies
- AI fluency as a core professional competency
- Candidates must be based in either the UK or the East Coast of the United States
Benefits
Comp & perks- Stock options
- Full health coverage
- Flexible PTO
- Competitive salary
- Equity
- Commission
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
APIsSDKsIntegrationsDistributed StorageCloud ArchitectureSSO2FARole-Based PermissionsTroubleshootingMigration Planning
Soft Skills
Relationship OwnershipCommercial AwarenessCommunication
Tools & Technologies
Internal Monitoring Tools
Industry Keywords
Technical SupportBusiness-Continuity PlanningCustomer InfrastructureRisk ToleranceAI Fluency