Malone Law P.C.

Chief Operating Officer

• Lead and mentor office leaders and department managers
• Drive a culture of high performance, accountability, and independent problem-solving
• Centralize, audit, and enforce standard operating procedures
• Identify root-cause friction points and leverage automation to boost efficiency
• Partner with Managing Attorneys to monitor workflows and track case progression
• Maintain target capacity, aiming for 90%+ billable utilization
• Partner with the CEO and CFO to manage annual budgets
• Monitor Revenue per FTE and optimize Average Case Value
• Protect office-level net margins
• Remove bottlenecks between Legal, Intake/Sales, Marketing, HR, IT, and Finance
• Oversee facility expansions, physical security, IT resources, and vendor contracts across regional footprints
• Translate firm strategy into disciplined, profitable, and scalable daily execution across all offices and departments
• Report directly to the Owner/CEO

Chief Operating Officer – COO