Manasquan Bank

Customer Support

• Support the Cash Management department with onboarding, installation, maintenance, and troubleshooting of Cash Management products for internal and external clients
• Open accounts and assist Commercial Lenders
• Support business online banking Cash Management users and associated ancillary products and services
• Support retail teams in identifying client needs and Cash Management opportunities
• Enroll clients in Cash Management products and services and provide instruction and support
• Collaborate with bank officers, operations, and implementation teams to resolve client issues
• Provide backup support for ACH risk functions and NACHA rules and regulations
• Assemble documentation for audits and examinations
• Process ACH returns in a timely manner and adhere to NACHA rules
• Scan and index documentation into appropriate files
• Assist clients with questions, changes, and concerns regarding Cash Management, Online Banking, and Mobile Banking
• Process applications for new accounts, Business Online Banking, and Cash Management services
• Create procedure manuals and reference materials using bank resources
• Assist clients with computer and device support
• Resolve complex client inquiries
• Serve as subject matter expert and first-line client support for Cash Management products and services
• Perform other duties as assigned

Explore Cash Management Support Specialist at Manasquan Bank. Review requirements and application details.