Support Specialist jobs in United States
Explore 15 matching jobs.
Cash Management Support Specialist
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Cash Management Support Specialist
Manasquan BankPosted 10/21/2026full-timeManasquan • New Jersey • United StatesMid-LevelSenior💰 $60,000 - $75,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Cash Management products and services, including ACH processing and risk management, while providing exceptional client support and training. Proficient in onboarding commercial clients and implementing tailored Cash Management solutions.
Highest-signal resume keywords
Cash Management ExperienceACH Processing KnowledgeClient Onboarding and TrainingFiserv Cleartouch ProficiencyAccredited ACH Professional (AAP) Certification
About the role
Key responsibilities & impact- Support the Cash Management department with onboarding, installation, maintenance, and troubleshooting of Cash Management products for internal and external clients
- Open accounts and assist Commercial Lenders
- Support business online banking Cash Management users and associated ancillary products and services
- Support retail teams in identifying client needs and Cash Management opportunities
- Enroll clients in Cash Management products and services and provide instruction and support
- Collaborate with bank officers, operations, and implementation teams to resolve client issues
- Provide backup support for ACH risk functions and NACHA rules and regulations
- Assemble documentation for audits and examinations
- Process ACH returns in a timely manner and adhere to NACHA rules
- Scan and index documentation into appropriate files
- Assist clients with questions, changes, and concerns regarding Cash Management, Online Banking, and Mobile Banking
- Process applications for new accounts, Business Online Banking, and Cash Management services
- Create procedure manuals and reference materials using bank resources
- Assist clients with computer and device support
- Resolve complex client inquiries
- Serve as subject matter expert and first-line client support for Cash Management products and services
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED required
- Associate’s or Bachelor's degree in Business, Finance, Accounting, or a related field preferred
- Minimum of 3 years of banking experience required
- At least 2 years of direct Cash Management, Treasury Management, or ACH Operations experience
- Experience working within Fiserv Cleartouch and related ancillary Cash Management platforms
- Strong working knowledge of ACH processing, ACH origination, ACH returns, exception handling, and NACHA Rules and Operating Guidelines
- Experience performing ACH-related risk management functions, including exposure limits, returns monitoring, and fraud prevention practices
- Working knowledge of business online banking platforms and related treasury services
- Experience supporting and servicing Cash Management products including ACH Origination, Wire Transfer Origination, Positive Pay, Remote Deposit Capture, Business Online Banking, Account Analysis, and Commercial Deposit Services
- Experience onboarding commercial clients and implementing Cash Management solutions, including documentation, system setup, testing, and client training
- Knowledge of commercial banking regulations, fraud mitigation practices, and operational controls related to Cash Management services
- Accredited ACH Professional (AAP) certification preferred or willingness to obtain within a designated timeframe
- Proficient with Microsoft Office Suite, specifically Excel and Word
- Strong interpersonal, verbal, written communication, analytical, problem-solving, time-management, and organizational skills
- Ability to troubleshoot complex Cash Management service issues and provide technical support
- Ability to maintain and report confidential information appropriately
- Ability to bend and lift coin boxes up to approximately 25 lbs
- Ability to operate a motor vehicle for travel within the branch network
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401K
- PTO
- FSA
- Market competitive salaries
- Annual merit increase and bonus program
- 11 paid holidays
- Recognition platform integrated with Amazon
- CREW Cares paid volunteering
- Professional development opportunities
- Monthly engagement events
- Tuition Reimbursement
- Student Loan Repayment
- Calm app
- Pet benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ACH OriginationWire Transfer OriginationPositive PayRemote Deposit CaptureBusiness Online BankingAccount AnalysisCommercial Deposit ServicesNACHA Rules and Operating GuidelinesFraud Prevention PracticesDocumentation Assembly
Soft Skills
Interpersonal SkillsVerbal CommunicationWritten CommunicationAnalytical SkillsProblem-Solving SkillsTime ManagementOrganizational Skills
Tools & Technologies
Microsoft Office SuiteFiserv CleartouchCash Management PlatformsOnline Banking Platforms
Certifications & Qualifications
Accredited ACH Professional (AAP)
Industry Keywords
Banking ExperienceTreasury ManagementACH OperationsCommercial Banking RegulationsOperational Controls