Marble

Customer Success Manager

• Own and grow an established book of B2B customers
• Own customer retention and renewals across assigned accounts
• Run customer communications, escalations, and business reviews
• Maintain request turnaround at or above the current standard
• Diagnose stalled requests and involve Operations or the data team when necessary
• Conduct timely business reviews with documented outcomes and next actions
• Keep account owners, renewal dates, risks, and last-contact information accurate
• Create clear plans for inactive or quiet accounts
• Deliver account-by-account handovers when accounts or products change
• Collaborate closely with Operations and Customer Support teams

Explore Customer Success Manager at Marble. Review requirements and application details.