Mark Allen Group

Account Manager

• Develop and implement strategic sales plans to achieve revenue targets and meet or exceed assigned sales targets across existing customers
• Manage a portfolio of clients, building strong long-term relationships and improving satisfaction, loyalty and retention
• Identify new business opportunities within existing accounts through upselling and cross-selling
• Act as primary customer contact, responding to enquiries, resolving issues and providing timely updates
• Maintain the sales ledger, pipeline and weekly sales reports
• Provide regular reports, forecasts and performance analysis to management
• Use CRM tools and sales analytics to monitor performance, forecast sales and support commercial decisions
• Monitor market trends and competitor activity to inform sales strategy and provide client insight
• Collaborate with sales, marketing, operations and finance teams to ensure client satisfaction and successful exhibition delivery
• Contribute to event debriefs and strategic planning to improve exhibitions and customer experience
• Report to the Sales Director

Sales Account Manager