Demonstrates strong leadership in managing marketing administration processes and driving team performance in a fast-paced timeshare environment. Proficient in data analysis, strategic decision-making, and ensuring compliance with corporate and legal standards.

Highest-signal resume keywords

Leadership ExperienceAdvanced Microsoft Excel SkillsData Analysis and ReportingMarketing Production ManagementProcess Improvement Implementation

Tech Stack

Tools & technologies

Cognos

About the role

Key responsibilities & impact

Support and manage site marketing administration processes
Analyze data and reports, run owner events, track customer issues, monitor Encore contract quality, process package and tour information, and manage tour manifests
Ensure contracts adhere to site, company, and legal requirements
Monitor Encore contract quality, enter contracts into the system, and ensure mortgage-service charges are completed
Manage tour availability, manifests, tour input, and Front Desk information accuracy
Run Cognos, OTM, marketing, sales, accounting, CSS, payroll, overtime, customer issue, and quality assurance reports
Perform daily TO-log entry and quality assurance checks
Produce First Time Buyer reports and maintain activity logs
Ensure corporate, marketing, state, and federal policies are followed
Process payments and audit marketing and sales spiffs after rescission with required backup
Distribute reports and recommend coaching opportunities
Process marketing and management payroll with quality assurance checks
Count accounting banks and support compliance audits
Manage marketing and sales events, including owner cruises
Coordinate mailing, creative services, advertising, documents, legal work, gifts, vendors, negotiations, and payments
Identify opportunities to improve business processes
Train and monitor associates in computer training
Perform general duties assigned by the DOM or Project Director
Support recognition of team successes
Assist with staff scheduling during peak and slow periods
Support employee development, mentoring, and training
Provide information to supervisors, coworkers, subordinates, and executives by phone, written communication, email, or in person
Manage group and interpersonal conflict effectively
Keep executives, peers, and subordinates updated on relevant information

Requirements

What you’ll need

Leadership experience in a fast-paced, production-driven timeshare/vacation ownership marketing environment
Advanced Microsoft Excel skills for strategic analysis, reporting, forecasting, and performance tracking
Experience managing marketing production, lead generation, lead distribution, and workload allocation
Strong analytical and business acumen
Proven ability to use data and insights for strategic decision-making
Experience leading high-performing teams and implementing process improvements
High School Diploma or GED
Proficiency in English (additional language required for certain positions)
Preferred: 4-year bachelor’s degree in Business Administration or related major
Preferred: 1 year of experience in sales administration, real estate, finance, or related professional area
Basic computer skills
Mathematical reasoning, oral comprehension, reading comprehension, and effective writing skills

Benefits

Comp & perks

Equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisStrategic Decision-MakingLead GenerationWorkload AllocationQuality AssuranceContract ManagementPayment ProcessingMathematical ReasoningPerformance TrackingSales Administration

Soft Skills

Interpersonal Conflict ManagementEffective CommunicationTeam DevelopmentMentoringAnalytical Thinking

Tools & Technologies

CognosOTMCSSPayroll SystemsAccounting Software

Certifications & Qualifications

High School Diploma or GEDBachelor’s Degree in Business Administration (Preferred)

Industry Keywords

Timeshare MarketingVacation OwnershipCompliance AuditsSales SpiffsOwner Events