Mascoma Bank

Loan Assistant

• Complete and review loan applications with borrowers and Mortgage Loan Officers
• Explain the mortgage process, timelines, and milestones to customers
• Order and track appraisals, title work, flood determinations, and credit reports
• Prepare and deliver required disclosures and documentation
• Collect and review documents needed for underwriting
• Coordinate commitment letters and satisfy loan conditions
• Ensure appraisal and Closing Disclosure delivery within required timelines
• Schedule closings and coordinate with all parties involved
• Serve as the primary point of contact throughout the mortgage process
• Support a smooth customer experience from application to closing

Mortgage Loan Assistant