Mashreq

Operations

• Identify and log problems arising from recurring, high-impact, or trend-based incidents within assigned technology domains
• Own assigned problem records from initiation to closure, ensuring accurate categorization, prioritization, evidence, status, and stakeholder updates
• Plan and facilitate root cause analysis sessions with technical, operations, business, and vendor teams
• Review and challenge root cause analysis submissions to ensure evidence-based root causes distinct from symptoms or contributing factors
• Define, assign, and track corrective and preventive actions, escalating overdue items, dependencies, and execution risks
• Maintain known errors, workarounds, and KEDB articles to support faster service restoration and prevent repeat incidents
• Coordinate permanent fixes through Change and Release Management and verify post-implementation effectiveness
• Perform proactive trend analysis to identify emerging risks, weak controls, and candidates for Service Improvement Plans
• Prepare reports on problem ageing, RCA compliance, action closure, recurrence, and realized service improvements
• Maintain complete, traceable, and audit-ready Problem Management records

Manager – Service Technology, Technology Operations

Manager

• Analyze and process credit proposals and applications for Mashreq Bank’s retail lending products for approval or escalation within stipulated turnaround time
• Ensure smooth implementation of front-end automation of the credit process across lending products
• Regulate approvals within Credit Policy and Product parameters
• Ensure consistent application of credit policy, quality underwriting decisions, and quality of collateral documentation
• Perform supervisory credit reviews for RBG products as required
• Provide backup in the absence of the team leader/Assistant Manager
• Support development and training of new team members
• Analyze eligibility, bank statements, past data, core-system checks, and application-processing-system reviews
• Prepare detailed credit proposals for checks and approvals
• Track KPIs and daily productivity MIS and suggest productivity improvements
• Undertake projects to increase unit productivity and enhance retail lending products and credit policy
• Identify exceptions involving eligibility, pricing, CPV, system information capture, and collateral compliance
• Communicate deficiencies and policy violations for follow-up
• Categorize cases as declined, rejected, or requiring deviation approval
• Meet daily productivity targets and committed turnaround times
• Participate in training and testing implemented by the quality unit
• Identify anomalies and recommend updates to Credit Policy, Product Manual, and operational procedures

Assistant Manager – Credit Evaluator

Evaluator

• Analyze and process credit proposals and applications for Mashreq Bank’s retail lending and Islamic products for approval or escalation within the stipulated TAT
• Ensure smooth implementation of front-end automation of the credit process across lending products
• Regulate approvals within Credit Policy and Product parameters
• Ensure consistent application of credit policy, quality underwriting decisions, and collateral documentation
• Perform supervisory credit reviews for mortgage products according to standard operating procedures and Product Program Guidelines
• Provide reliable backup in the absence of the team leader/Assistant Manager
• Support development and training of new staff
• Analyze eligibility, bank statements, past data, Flexcube, Prime, and other applicable systems through RCMS
• Evaluate and suggest improvements to team productivity
• Undertake projects to increase unit productivity and enhance retail lending products and credit policy
• Participate in training, process improvement initiatives, and system changes
• Identify exceptions involving eligibility, pricing, CPV, system information capture, and collateral compliance
• Communicate deficiencies and policy violations to the Team Leader/Assistant Manager
• Categorize cases as Declined, Rejected, or for Deviation Approval when checks fail
• Meet daily productivity targets and committed turnaround times
• Exercise first-line controls to book quality applications and highlight document anomalies to the Fraud Prevention Unit
• Participate in quality-unit training and testing
• Identify anomalies and recommend changes to Credit Policy, Product Manual, operational procedures, and risk controls

Manager – Service Technology, Technology Operations

Assistant Manager – Credit Evaluator

Lead – Credit Evaluator