Maspeth Federal Savings

Operations

• Perform all required functions for day-to-day electronic banking operations under the direction of the Deposit Operations Director
• Originate, process, and service electronic banking applications, including online banking, e-Statements, ACH, remote capture, and bill pay support
• Troubleshoot software conflicts and work closely with the Deposit Operations team to maintain core applications
• Process and respond to online action items, customer communications, and customer email related to e-banking
• Monitor bill pay issues in the management console and assist with bill payment disputes
• Process requests for adds, changes, and research related to e-banking services
• Maintain remote deposit capture agreements with approvals and closures
• Process ACH exceptions, research and correct items, and mark items to post or return
• Review department reports
• Use regulatory compliance identity verification software to screen banks, originators, and individual customers against government lists in accordance with OFAC
• Refer uncertainties to the Compliance Department for final approval and mark internationals according to Compliance instructions
• Report unclaimed property to the Office of Unclaimed Funds
• Perform other duties as needed

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