Matilha Estúdio

Designer

• Map complex ecosystems using service blueprints, empathy maps, and flow diagrams
• Translate business needs and user pain points into seamless omnichannel experiences
• Facilitate discovery activities, co-creation workshops, and ideation sessions using FigJam
• Create user journeys, wireframes, and low- to high-fidelity prototypes
• Collaborate with Product, Research, Content, and Development teams to ensure technical feasibility
• Support solution implementation and ensure quality and clarity during handoff
• Document design decisions and service solutions for internal teams and clients

Mid-Level Service Designer