MeBe

Manager

• Lead the Family Success Liaison team and own the family journey from initial inquiry through service start
• Ensure comprehensive whole-child family discovery covering developmental, communication, sensory, social, behavioral, and educational needs
• Ensure smooth insurance verification, benefits education, and funding workflows
• Manage and optimize CRM and customer communication systems, including workflow configuration, automation, data quality, reporting, troubleshooting, and team adoption
• Establish and improve standards, templates, workflows, quality controls, and reporting for FSL execution
• Monitor CRM hygiene, response times, outreach cadence, documentation, appointment progression, and journey-stage movement
• Hire, train, coach, and performance-manage the FSL team
• Review calls, emails, texts, CRM activity, and family progression to identify gaps and provide feedback
• Own lead-to-enrollment funnel performance and reporting, including response time, contact rates, discovery calls, site tours, assessment conversion, authorization progression, service starts, lead aging, and drop-off
• Partner with Site Directors and Operations to align intake and enrollment with clinical capacity and site growth goals
• Partner with Business Development to strengthen referral relationships and improve referral outcomes

Manager – Family Intake and Enrollment