Medable

Implementation Specialist

• Coordinate the overall Solutions Design process, mapping clinical protocols to software solutions efficiently, accurately and within project scope
• Guide clients on the best use of Medable’s cloud-based clinical trial platform
• Develop and communicate design best practices
• Provide input for Sales to Service, Kick-Off, Solutions Overview, Specification Review and Software Review activities
• Develop supporting documentation to streamline software design and configuration
• Lead and execute end-to-end technical implementations for customer accounts, including configuration, customization, technical testing, quality assurance and troubleshooting
• Serve as a platform expert
• Manage technical implementation releases, timelines, milestones and deliverables
• Ensure projects are completed on time, within scope and meet technical and customer expectations
• Represent the customer voice within the product organization through technical insights, feedback and feature requests
• Collaborate with product teams to translate customer feedback into product enhancements
• Act as the link between customers and Medable’s product development team
• Collaborate with the product team to scope additional features and roadmap items
• Provide technical guidance and support to internal teams
• Create and review technical design documentation to ensure development meets technical standards
• Support technical training and customer onboarding for successful product launches and adoption
• Travel as required
• Perform other duties as assigned

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Clinical Implementation Specialist