Medbill AI

Operations

• Review uploaded bills weekly and determine whether they are lowerable, how, with what confidence, and what data could change the assessment
• Own negotiation quality across open and closed cases
• Run weekly QA on Healthcare Advocate and AI-agent casework
• Identify patterns in casework and turn them into training
• Serve as the escalation point for VIP, high-complexity, and specialized cases
• Build playbooks, training, and onboarding for the Healthcare Advocate team
• Partner with Product as the domain owner for the AI bill analyzer
• Ensure features affecting Healthcare Advocate workflows launch with supporting training
• Publish weekly reports on opportunities for the Healthcare Advocate team
• Translate user and advocate pain points into roadmap input
• Work between Product and CX to improve advocacy quality and scale operations

Advocacy Operations Specialist