Medserv

Product Manager

• Gather and synthesise customer feedback, support tickets, and operational insights to identify user pain points and opportunities for improvement
• Maintain and prioritise the product backlog, balancing business value with technical feasibility
• Write user stories, acceptance criteria, and product requirement documents (PRDs)
• Work directly with engineering and QA to drive features through release, remove blockers, and maintain momentum
• Act as a key point of contact for product decisions across Transformation, Operations, and Engineering teams
• Develop understanding of medical billing workflows, including claims processing, remittances, payer rules, and compliance requirements
• Track key product metrics, analyse billing data, and report product initiative performance to stakeholders

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