Demonstrates expertise in managing repair processes for medical devices, including inspection, documentation, and communication with cross-functional teams and overseas service centers. Proficient in maintaining service records and coordinating customer inquiries effectively.

Highest-signal resume keywords

Medical Device Repair OperationsProduct InspectionService Documentation ManagementCustomer CoordinationEnglish Communication Skills

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Inspect incoming Medtronic small medical devices
Determine repair requirements based on inspection results and take follow-up actions
Manage overall repair progress and maintain service records
Review and document repair completion results
Manage repair requests and progress with overseas service centers
Follow up on repair intake, quotations, lead times, and completion schedules
Confirm root causes and request appropriate action when delays or issues arise
Manage documentation and communication related to overseas repairs
Respond to customer inquiries and provide updates on service progress
Communicate repair intake and completion results
Understand customer requests and relay them internally
Handle service-related issues with appropriate communication
Communicate with overseas service centers via email and, when needed, phone
Share repair requests, product conditions, and required documentation
Confirm service progress and respond to related follow-up items
Conduct basic English communication to support collaboration
Work closely with Sales, Service, Logistics, and Quality teams
Coordinate repair and service-related schedules
Manage service history and related documentation
Support internal sharing and follow-up actions when issues arise

Requirements

What you’ll need

High School Diploma (or equivalent) AND 4+ years’ experience OR Associate’s Degree AND 2+ years’ experience OR Bachelor’s Degree
Experience using Microsoft Office applications and managing service documentation
Experience coordinating with customers and cross-functional stakeholders
Ability to perform product inspection and support repair-related processes
Ability to work onsite in Korea with no travel requirement
Preferred: Experience in medical device service, repair operations, or technical support
Preferred: English communication skills for email correspondence and coordination with overseas service centres
Preferred: Experience working with global service teams, suppliers, or customers
Preferred: Experience using Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), or service management systems
Preferred: Experience maintaining service records, repair tracking, and operational documentation

Benefits

Comp & perks

Competitive Salary and flexible Benefits Package
Wide range of benefits, resources, and competitive compensation plans designed to support employees at every career and life stage
Short-term incentive called the Medtronic Incentive Plan (MIP)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product InspectionRepair Process ManagementService Documentation ManagementRepair TrackingOperational Documentation

Soft Skills

Customer CommunicationCross-Functional CollaborationProblem-Solving

Tools & Technologies

Microsoft OfficeEnterprise Resource Planning (ERP)Customer Relationship Management (CRM)Service Management Systems

Industry Keywords

Medical Device ServiceRepair OperationsTechnical SupportService History ManagementGlobal Service Coordination