MedVanta

Patient Care

• Contribute to excellence in health care and fulfill the mission of the unit
• Provide customer service to the public, patients, staff, and physicians
• Coordinate physician schedules, calendars, mail, appointments, meetings, and on-call/hospital consults
• Complete disability, FMLA, and medical insurance forms within required timeframes
• Communicate with patients, physicians, hospitals, radiology facilities, laboratories, insurance companies, and professional associations
• Answer and respond to incoming calls professionally
• Schedule appointments and obtain authorizations for Worker’s Compensation, MVA cases, MRI, bone scans, and CT scans
• Schedule and facilitate peer-to-peer requests
• Maintain computer databases and use scheduling, EMR, and other software
• Collect payments for forms and x-ray requests
• Compose and type correspondence for physicians and patients
• Coordinate communication regarding patient care questions and post-surgery needs
• Participate in patient-care planning, evaluation, documentation, performance improvement, staff development, education, orientation, data collection, committees, and staff meetings
• Keep patients informed about scheduled tests and procedures
• Provide cross-coverage for secretaries, schedulers, and operators
• Report required information and unusual occurrences according to policies and procedures
• Follow Federal and State patient privacy and workplace guidelines, including HIPAA and OSHA
• Perform other duties as assigned

Patient Care Specialist