General

• Lead the development of visually compelling marketing assets that strengthen MEM's brand and create meaningful audience engagement
• Drive the evolution of MEM's visual marketing direction through innovative storytelling, creative design, and multimedia experiences
• Provide creative guidance and recommendations balancing innovation, audience needs, and business goals
• Research and evaluate emerging multimedia trends, technologies, and formats
• Produce high-quality multimedia content across digital, video, print, and other marketing channels
• Independently manage multimedia projects from concept through final delivery, ensuring alignment with objectives, timelines, budgets, and quality standards
• Partner with Marketing and cross-functional teams to define project goals, clarify requirements, and develop creative solutions
• Serve as a consultative resource translating business needs into compelling visual communications
• Manage external creative vendors and partners to ensure project success and brand consistency
• Review and approve marketing assets for brand consistency, accessibility, accuracy, and quality
• Apply performance insights, audience feedback, and project results to improve future marketing initiatives and creative execution
• Maintain organization, version control, and distribution of marketing assets across appropriate platforms and systems
• Identify opportunities to enhance creative processes, workflows, and outcomes

Senior Multimedia Specialist

Claims Specialist

• Manage highly complex workers’ compensation claims involving significant financial exposure, legal intricacies, and extended life cycles
• Conduct advanced investigations into coverage, compensability, fraud, and loss prevention
• Oversee medical case management for catastrophic injuries and lifetime care needs
• Review and authorize large or complex medical bills and negotiate adjustments to control costs
• Develop return-to-work strategies with policyholders, legal counsel, and vocational consultants
• Ensure accurate benefit calculations for high-exposure claims
• Conduct subrogation analysis and negotiate with third-party insurers or attorneys for maximum recovery
• Partner with legal teams on complex settlements and litigation processes
• Oversee Medicare compliance initiatives, including Medicare Set-Asides and CMS engagement
• Identify structured-settlement opportunities and lead negotiations
• Produce strategic reports on high-profile claims and prepare claims for Corporate Plan of Action meetings
• Lead cross-departmental claims-handling and risk-management improvements
• Resolve escalated customer service issues and support high-value accounts
• Participate in workflow improvement initiatives and committees
• Mentor and coach junior and intermediate adjusters
• Review escalated claims and provide actionable feedback
• Support workforce development and succession planning

Senior Multimedia Specialist

Senior Claims Representative