Merchant & Gould P.C.

Attorney

• Supervise legal assistants and paralegals supporting the Litigation Practice Group
• Provide day-to-day leadership, direction, coaching, and support
• Oversee litigation support operations, staffing, attorney assignments, workflows, and workload distribution
• Assess and forecast staffing needs for new and active matters
• Address capacity concerns and develop staffing and support solutions
• Establish and monitor standards for quality, accuracy, timeliness, responsiveness, and client service
• Serve as an escalation point for complex workflow, staffing, and litigation support issues
• Oversee compliance with litigation procedures, court rules, filing requirements, docketing processes, and case deadlines
• Lead onboarding, training, professional development, and cross-training initiatives
• Identify skill gaps and develop programs and resources to strengthen team capabilities
• Manage employee performance and development, including goals, feedback, coaching, evaluations, and improvement plans
• Partner with Human Resources on recruitment, selection, onboarding, retention, career development, succession planning, and employee relations
• Monitor team capacity, productivity, utilization, and billable and non-billable hours
• Analyze trends and implement workflow, staffing, technology, and process improvements
• Promote effective use of firm-approved technology, systems, and resources
• Manage relationships with outside vendors and service providers, including court reporters, trial consultants, and contractors
• Oversee the quality and delivery of contracted services
• Review and approve timecards, time-off requests, vendor invoices, and related items
• Align legal assistant and paralegal support with the firm's litigation practice, business objectives, client service expectations, and operational priorities
• Maintain confidentiality of sensitive personnel and client information
• Perform other duties and projects as assigned

Explore Litigation Legal Support Manager at Merchant & Gould P.C.. Review requirements and application details.

Litigation Legal Support Manager

• Supervise legal assistants and paralegals supporting the Litigation Practice Group
• Provide day-to-day leadership, direction, coaching, and support
• Oversee litigation support operations, staffing, attorney assignments, workflows, and workload distribution
• Ensure appropriate coverage, efficient resource use, and consistent high-quality client service
• Assess and forecast staffing needs with Practice Group Leaders and Human Resources
• Address capacity concerns and develop staffing and support solutions
• Establish and monitor standards for quality, accuracy, timeliness, responsiveness, and client service
• Serve as an escalation point for complex workflow, staffing, and litigation support issues
• Oversee compliance with litigation procedures, court rules, filing requirements, docketing processes, and case deadlines
• Lead onboarding, training, professional development, and cross-training initiatives
• Identify skill gaps and develop programs and resources to strengthen team capabilities
• Manage employee performance and development, including goals, feedback, evaluations, and improvement plans
• Partner with Human Resources on recruitment, onboarding, retention, career development, succession planning, and employee relations
• Monitor team capacity, productivity, utilization, and billable and non-billable hours
• Analyze trends and implement workflow, staffing, technology, and process improvements
• Promote effective use of firm-approved technology, systems, and resources
• Manage relationships with outside vendors and service providers, including court reporters, trial consultants, and contractors
• Oversee the quality and delivery of contracted services
• Review and approve timecards, time-off requests, vendor invoices, and related items
• Align legal assistant and paralegal support with the firm's litigation practice, business objectives, client service expectations, and operational priorities
• Maintain confidentiality of sensitive personnel and client information
• Perform other duties and projects as assigned

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Litigation Legal Support Manager

Litigation Legal Support Manager