Merchant Growth

Collections

• Initiate contact with commercial clients to negotiate payment terms and arrangements for outstanding debts
• Monitor and follow up on overdue accounts via phone calls, emails, and letters
• Document collection activities accurately and update customer records
• Analyze client payment history and financial status to determine collection strategies
• Perform skip tracing when businesses, principals, or guarantors cannot be reached
• Verify and update contact details, business addresses, operating status, and ownership information
• Identify changes in business status, including closures, relocations, name changes, ownership changes, and successor businesses
• Conduct federal and provincial corporate registry searches
• Review application, underwriting, and payment data for contact, banking, and business activity leads
• Conduct skip tracing in compliance with privacy legislation and company policy
• Document sources searched, information obtained, and contact attempts
• Escalate unlocated accounts for external skip tracing, investigation, or recovery placement
• Build and maintain positive commercial client relationships
• Address client inquiries and resolve billing and payment disputes
• Provide prompt customer service
• Prepare regular updates on collection activities, account status, skip tracing efforts, and collection progress
• Collaborate with the Support Team to analyze payment trends and improve collections
• Ensure compliance with debt collection policies and legal regulations
• Maintain accurate records of collection activities and communications
• Keep current with industry best practices and regulatory changes

Commercial Collections Associate

Associate

• Review applications from prospective clients, performing checks and following up on opportunities needing attention
• Organize, enter, and save documents into Salesforce to assess companies’ financial situations
• Prioritize incoming requests from partners based on predetermined criteria, including email correspondence and eligibility confirmation
• Analyze submissions to determine whether they can be declined at an early stage
• Track deal lifecycles by proactively completing due diligence tasks
• Verify sales and perform credit checks on related business owners using proprietary data scoring models
• Create agreements and verify customer details
• Gather and synthesize business information from internet searches, credit and bankruptcy reports, and industry information
• Support underwriting and sales teams in a fast-paced, collaborative environment

Commercial Collections Associate

Originations Associate