Mesa Laboratories, Inc.

Sales

• Manage and expand strategic client relationships within key life sciences accounts
• Serve as the primary point of contact for strategic clients
• Conduct regular meetings to understand client objectives, challenges, and needs
• Align company products and services with client goals using a consultative approach
• Identify upselling, cross-selling, and new business opportunities within existing accounts
• Meet or exceed revenue and performance targets
• Track account performance and provide accurate forecasts for revenue and renewals
• Report key account status to senior management
• Ensure contract renewals and propose solutions for evolving client needs
• Monitor account health and proactively address issues affecting satisfaction or retention
• Support onboarding of new clients and products or services
• Resolve client concerns using internal resources and processes
• Gather client feedback and provide actionable insights to relevant teams
• Collaborate with sales, product management, marketing, customer success, and senior leadership
• Stay informed about company offerings, industry trends, and competitive intelligence
• Maintain accurate key account records in the CRM system, such as Salesforce
• Document client interactions, meetings, opportunities, and action items
• Provide timely reports on account activities, performance, and progress against targets

Regional Sales Manager – Instruments