Metropolitan Holdings

Manager

• Lead a geographically dispersed portfolio of luxury Class A multifamily communities throughout Ohio, including stabilized assets and new-construction lease-ups
• Coach, motivate, develop, and hold Community Managers accountable
• Build an engaged leadership bench and culture of ownership, performance, and continuous improvement
• Lead visibly in the field, set expectations, recognize performance, address gaps, and model company core values
• Manage revenue, expenses, NOI, occupancy, leasing velocity, conversion, delinquency, retention, reputation, service, turns, staffing, payroll, and other KPIs
• Use scorecards, dashboards, trend analysis, forecasting, and exception reporting to identify risks and drive action plans
• Partner with Accounting and PAC on financial accuracy, forecasting, month-end execution, documentation, deadlines, and field-to-accounting processes
• Drive sales culture, leasing-funnel performance, CRM discipline, follow-up, conversion, pricing, concessions, outreach, competitive positioning, and marketing effectiveness
• Manage renewals and resident retention, including expiration visibility, outreach, pricing strategy, renewal conversion, notices to vacate, save opportunities, and move-out analysis
• Plan for multifamily seasonality by adjusting pricing, concessions, marketing, staffing, turn readiness, outreach, and renewal strategy
• Deliver luxury hospitality experiences for residents, prospects, vendors, internal customers, and colleagues
• Ensure communities meet luxury Class A standards for service, communication, responsiveness, curb appeal, unit readiness, reputation, and service recovery
• Identify root causes, engage partners, recommend solutions, establish ownership, and drive sustainable resolution
• Collaborate with Accounting, Sales & Revenue, Marketing, PAC, Facilities, Human Resources, Development, Construction, and executive leadership
• Contribute best practices, process improvements, technology adoption, and scalable operating standards to strengthen the Property Management division

Regional Property Manager