Mitacs

Business Development Rep

• Work closely with members of Mitacs Business Development, Research, and Programs teams to deliver high-quality programming
• Work closely with stakeholders at University of Lethbridge to understand researcher and student needs, find industry opportunities, and identify the best programs for research opportunities
• Work with postsecondary institutions in Southern Alberta, including Lethbridge Polytechnic, Red Crow Community College, and Medicine Hat College
• Create and maintain a network of partners and clients in industry and academia
• Introduce companies and not-for-profit organizations to Mitacs programs
• Introduce companies to researchers
• Provide support to the Business Development team and all Mitacs programs as needed
• Provide business development and student engagement support to University of Lethbridge and other participant institutions
• Collaborate with offices involved in Mitacs program administration to clarify roles, increase participation, promote opportunities, and assist in negotiating agreements between the University of Lethbridge and industry partners

Business Development Advisor

Director

• Provide strategic leadership for the planning, implementation, and continuous evolution of Mitacs programs, services, funding opportunities, and strategic initiatives
• Translate organizational priorities into executable implementation strategies, operational plans, governance frameworks, policies, and standards
• Lead operational readiness, implementation planning, launch coordination, stakeholder engagement, training, and adoption activities
• Advise senior leaders on implementation feasibility, risks, dependencies, organizational impacts, and resource requirements
• Lead cross-functional planning and execution across Program Development, Business Development, Service Delivery, Finance, Marketing, Research, and Technology teams
• Monitor program performance, risks, and outcomes to drive continuous improvement, operational excellence, and program impact
• Support enterprise transformation initiatives through implementation planning, change readiness, and adoption
• Champion a client-centered approach and ensure stakeholder needs, insights, and feedback inform decision-making, program design, and service delivery
• Establish client experience goals, standards, and measures
• Lead the design and continuous improvement of end-to-end client and participant experiences
• Oversee service design activities including journey mapping, service blueprinting, testing, and implementation support
• Align service experiences, business processes, policies, and digital capabilities with organizational priorities
• Leverage client feedback, operational data, research, and emerging trends to identify and prioritize improvement opportunities
• Ensure service improvements enhance scalability, efficiency, consistency, and organizational outcomes
• Lead and develop high-performing Program Management and Service Design & Development teams
• Foster a collaborative, inclusive, and accountable culture focused on service excellence, innovation, and continuous improvement
• Provide coaching, mentorship, and development opportunities
• Align team structures, capabilities, and resources with organizational priorities and future needs
• Lead teams effectively through change, promoting engagement, clarity, and operational excellence

Director, Programs – Service Experience

• Provide strategic leadership for the planning, implementation, and continuous evolution of Mitacs programs, services, funding opportunities, and strategic initiatives
• Translate organizational priorities into executable implementation strategies, operational plans, governance frameworks, policies, and standards
• Lead operational readiness, implementation planning, launch coordination, stakeholder engagement, training, and adoption activities
• Advise senior leaders on implementation feasibility, risks, dependencies, organizational impacts, and resource requirements
• Lead cross-functional planning and execution across Program Development, Business Development, Service Delivery, Finance, Marketing, Research, and Technology teams
• Monitor program performance, risks, and outcomes to drive continuous improvement, operational excellence, and program impact
• Support enterprise transformation initiatives through implementation planning, change readiness, and adoption
• Champion a client-centered approach and ensure stakeholder needs, insights, and feedback inform decision-making, program design, and service delivery
• Establish client experience goals, standards, and measures
• Lead the design and continuous improvement of end-to-end client and participant experiences
• Oversee service design activities, including journey mapping, service blueprinting, testing, and implementation support
• Partner with Product Management and organizational leaders to align service experiences, business processes, policies, and digital capabilities
• Leverage client feedback, operational data, research, and emerging trends to identify and prioritize improvement opportunities
• Lead and develop high-performing Program Management and Service Design & Development teams
• Foster a collaborative, inclusive, accountable culture focused on service excellence, innovation, and continuous improvement
• Provide coaching, mentorship, and development opportunities
• Ensure team structures, capabilities, and resources align with organizational priorities and future needs
• Lead teams effectively through change, promoting engagement, clarity, and operational excellence

• Provide strategic leadership for the planning, implementation, and continuous evolution of Mitacs programs, services, funding opportunities, and strategic initiatives
• Translate organizational priorities into implementation strategies, operational plans, governance frameworks, policies, and standards
• Lead operational readiness, implementation planning, launch coordination, stakeholder engagement, training, and adoption activities
• Advise senior leaders on implementation feasibility, risks, dependencies, organizational impacts, and resource requirements
• Lead cross-functional planning and execution across Program Development, Business Development, Service Delivery, Finance, Marketing, Research, and Technology teams
• Monitor program performance, risks, and outcomes to drive continuous improvement, operational excellence, and program impact
• Support enterprise transformation initiatives through implementation planning, change readiness, and adoption
• Champion a client-centered approach and ensure stakeholder insights and feedback inform decision-making, program design, and service delivery
• Establish client experience goals, standards, and measures
• Lead the design and continuous improvement of end-to-end client and participant experiences
• Oversee journey mapping, service blueprinting, testing, and implementation support
• Align service experiences, business processes, policies, and digital capabilities with organizational priorities
• Use client feedback, operational data, research, and emerging trends to prioritize improvement opportunities
• Lead and develop high-performing Program Management and Service Design & Development teams
• Foster a collaborative, inclusive, and accountable culture focused on service excellence, innovation, and continuous improvement
• Provide coaching, mentorship, and development opportunities
• Lead teams effectively through organizational change

Director, Programs & Service Experience

• Provide strategic leadership for planning, implementation, and continuous evolution of Mitacs programs, services, funding opportunities, and strategic initiatives
• Translate organizational priorities into executable implementation strategies, operational plans, governance frameworks, policies, and standards
• Lead operational readiness, implementation planning, launch coordination, stakeholder engagement, training, and adoption activities
• Advise senior leaders on implementation feasibility, risks, dependencies, organizational impacts, and resource requirements
• Lead cross-functional planning and execution across Program Development, Business Development, Service Delivery, Finance, Marketing, Research, and Technology teams
• Monitor program performance, risks, and outcomes to drive continuous improvement, operational excellence, and program impact
• Support enterprise transformation initiatives through implementation planning, change readiness, and adoption
• Champion a client-centered approach and ensure stakeholder insights inform decision-making, program design, and service delivery
• Establish client experience goals, standards, and measures
• Lead the design and continuous improvement of end-to-end client and participant experiences
• Oversee service design activities including journey mapping, service blueprinting, testing, and implementation support
• Align service experiences, business processes, policies, and digital capabilities with organizational priorities
• Use client feedback, operational data, research, and emerging trends to identify and prioritize improvements
• Lead and develop high-performing Program Management and Service Design & Development teams
• Foster a collaborative, inclusive, accountable culture focused on service excellence, innovation, and continuous improvement
• Provide coaching, mentorship, and development opportunities
• Align team structures, capabilities, and resources with organizational priorities and future needs
• Lead teams effectively through change