MLA World

Operations

• Assist with recruitment, selection, and onboarding of UK & Ireland Operations personnel
• Support creation and updating of job descriptions for UK operational roles
• Post and distribute job advertisements
• Maintain accurate, up-to-date applicant records
• Oversee seasonal operations
• Manage vendor relationships
• Support operational programmes, including transport and logistics
• Manage bookings and organise timetables
• Coordinate attractions and transport
• Handle administrative and clerical tasks
• Act as liaison between UK Operations and other departments
• Review itineraries and become knowledgeable about programme details
• Plan and organise activities and excursions
• Use MLA software effectively
• Work with Head Office to plan and deliver centre operations and programmes
• Attend meetings with the Operational team and Head Office
• Assist with contracting, booking confirmations, and payment of excursion and transport services
• Manage the full recruitment cycle from initial enquiry to confirmed enrolment
• Qualify leads, provide programme information, and guide applicants through applications
• Verify documentation and ensure compliance with visa, safeguarding, and programme requirements
• Promote student welfare and provide safety and welfare assistance
• Report issues affecting student safety, wellbeing, or performance
• Observe relevant fire, health, and safety issues around the MLA centre
• Support MLA’s mission, quality standards, code of conduct, and external-organisation guidelines

Operations Coordinator