Modal Labs

Account Manager

• Build Modal's account management function and iterate on it as the business scales
• Own and deliver a revenue target across a book of accounts
• Grow initial customer use cases, expand accounts, and drive standardization across the Modal platform
• Develop sufficient fluency in Modal to work with engineering teams on their workloads
• Determine when to involve FDEs, Support, or Product
• Collaborate with Sales, Solutions Architects, FDEs, Support, and Product to grow accounts
• Feed customer insights back into the product roadmap
• Travel to customers as needed to support key accounts and drive expansion opportunities