Mode Labs

Business Development Rep

• Own commercial strategy for the initial UK water and environmental-monitoring market
• Define priority customers, propositions, routes to market and milestones
• Build and convert the pipeline from early engagement through paid beta trials to commercial purchase
• Lead customer discovery, proposals, pricing and negotiations
• Refine the business and revenue model and own pipeline and revenue forecasting
• Establish a structured customer-requirements process
• Translate customer and market evidence into a prioritised product roadmap with the CTO and development team
• Track customers, competitors, regulation and market developments
• Develop the longer-term commercial roadmap for adjacent sectors, geographies and partnership routes
• Develop marketing strategy, sales collateral, case studies and customer-facing content
• Build relationships across the water sector and technical communities
• Identify and develop partnerships, pilots and grant-funded opportunities
• Establish and own CRM, sales process, qualification criteria, commercial metrics and reporting
• Define and manage the customer journey through trial, purchase, deployment and repeat business
• Establish a scalable customer-support and service model with engineering, manufacturing and quality
• Define the structure, incentives and recruitment plan for the wider sales team
• Report to the CEO and work as part of the senior leadership team alongside the CTO and product-development team

Head of Business Development – Commercial Lead