Moss | Spend smarter

Customer Success Manager

• Drive customer engagement by building and nurturing scalable, value-creating client relationships
• Understand clients’ finance goals and guide them toward activation of spend management features
• Identify upsell opportunities and product or feature optimization initiatives
• Measure spend engagement, SaaS uplift, renewals and revenue trajectory through KPIs
• Compile and communicate client feedback to internal stakeholders
• Advise on current and future product features as a product ambassador
• Design and deliver client journey touchpoints to improve customer satisfaction and long-term retention

Explore Customer Success Manager at Moss | Spend smarter. Review requirements and application details.