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Customer Success Manager
Moss | Spend smarterCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in building and nurturing client relationships to drive engagement and retention, with a strong focus on upselling and optimizing product features. Proficient in analyzing data to inform strategies and improve customer satisfaction.
Highest-signal resume keywords
Client Relationship ManagementUpselling ProductsData AnalysisNegotiation SkillsB2B Experience
About the role
Key responsibilities & impact- Drive customer engagement by building and nurturing scalable, value-creating client relationships
- Understand clients’ finance goals and guide them toward activation of spend management features
- Identify upsell opportunities and product or feature optimization initiatives
- Measure spend engagement, SaaS uplift, renewals and revenue trajectory through KPIs
- Compile and communicate client feedback to internal stakeholders
- Advise on current and future product features as a product ambassador
- Design and deliver client journey touchpoints to improve customer satisfaction and long-term retention
Requirements
What you’ll need- Proven experience in a proactive commercial-centric role, ideally in a B2B setting
- Prior experience with upselling products and product features to existing clients
- Fluent in English (C2)
- Ability to negotiate pricing, contracts and add-ons
- Ability to communicate complex topics clearly and concisely
- Ability to read, interpret and leverage data
- Ability to manage multiple requests and prioritize accordingly
- Structured, efficient and effective way of working
- Authorization to work in the country where the job is located
Benefits
Comp & perks- Top-of-market compensation package, including equity
- 20 days “work from abroad”
- 600EUR/GBP Learning & Development Budget
- Weekly breakfasts and Friday demos
- Other local benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Spend Management FeaturesKPI MeasurementProduct Feature OptimizationContract NegotiationData Interpretation
Soft Skills
Clear CommunicationPrioritizationStructured Work Approach
Industry Keywords
Customer EngagementSaaSClient FeedbackCommercial-Centric RoleClient Journey Touchpoints