mPulse

Sales Development Rep

• Create qualified pipeline by identifying, engaging, and qualifying prospective customers across health plans, providers, and other healthcare organizations
• Execute high-volume outbound prospecting through phone, email, LinkedIn, and other channels
• Follow up on inbound leads from webinars, events, content downloads, and marketing campaigns
• Research target organizations and contacts to assess business model, member populations, and fit with mPulse solutions
• Personalize outreach based on campaigns and prospect roles
• Conduct initial discovery, identify prospect needs and challenges, and document findings in Salesforce
• Qualify opportunities and schedule introductory meetings, demos, or discovery calls with Account Executives
• Maintain accurate records of activities, contacts, and opportunities in the CRM and associated sales tools
• Partner with Marketing on campaign follow-up, messaging, and targeting improvements
• Collaborate with Sales leadership to prioritize territories, account lists, and personas
• Participate in coaching, training, and role-playing sessions
• Meet and exceed goals for activities, meetings set, and qualified opportunities created
• Represent mPulse professionally and consultatively with prospects, partners, and internal stakeholders
• Report to the Senior Business Development Operations Manager

Sales Development Representative

Backend Engineer

• Collaborate with Java development teams throughout product design and development to ensure optimal SQL Server usage for storage and transaction processing
• Write, refine, and optimize T-SQL code for performance, reliability, and maintainability
• Analyze complex requirements and translate them into efficient backend processes
• Reverse-engineer legacy code and improve older T-SQL using newer techniques
• Design and implement relational databases and structures
• Develop storage design structures and data processing flows
• Create documentation for new and existing code
• Promote best practices, help define procedures, and support innovation and knowledge transfer across the organization
• Work primarily independently under general supervision

Database Engineer II

Customer Support

• Serve as the primary point of contact for customer inquiries via mPulse Customer Community, email, chat, phone, and other channels
• Troubleshoot and resolve minor technical issues related to the platform
• Provide guidance and education to customers on effective product use
• Manage customer tickets using Salesforce and JIRA
• Escalate complex issues to Engineering, Product, or higher-level support as needed
• Partner with internal teams to communicate customer feedback and identify product and process improvement opportunities
• Maintain a deep understanding of the product and stay updated on new features and enhancements
• Meet or exceed KPIs such as first response time, turnaround time, and CSAT
• Participate in an on-call rotation
• Participate in proactive monitoring and take corrective actions according to the SOP

Sales Development Representative

Database Engineer II

Customer Support Specialist I