Customer Success Manager

• Organize and support the execution of CRM initiatives, connecting brand vision, data, and operational excellence
• Manage the CRM calendar
• Create briefs and monitor campaign implementation
• Support the analysis of KPIs and the management of audience segments
• Keep the calendar up to date and aligned with business priorities, promotional campaigns, and key brand moments
• Create briefs for the development of design assets, communications, and promotional campaigns, coordinating with teams and partners
• Support the development, monitoring, and continuous improvement of the CRM team’s KPIs
• Track timelines, deliverables, approvals, and revisions
• Contribute to improving the customer experience throughout the journey
• Support audience segmentation management to enable relevant and personalized communications
• Support the organization of workflows, processes, and materials for implementing CRM initiatives
• Monitor campaign execution and identify opportunities for improvement

Explore CRM Analyst at MRM. Review requirements and application details.