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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in capacity planning, resource allocation, and operational analytics, with a strong focus on data integrity and quality management. Proficient in developing forecasting tools and dashboards to support strategic decision-making and continuous improvement initiatives.
Highest-signal resume keywords
Capacity PlanningData AnalysisPower BI/Tableau ProficiencyStakeholder ManagementOperational Metrics Monitoring
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Maintain headcount, workload, and demand models for the functional area
- Run allocation algorithms to support quality and timely delivery of the Book of Business
- Support operating-model optimization, translate outcomes into action plans, and track implementation
- Manage real-time workload balancing, capacity, and compliance-driven case allocation across geographies
- Build and maintain operational dashboards
- Collect, analyze, and validate portfolio data covering efficiency, utilization, and quality
- Ensure standardized reporting with cross-functional GDMS and enterprise partners
- Assist in developing forecasting tools, dashboards, and visualizations
- Contribute to continuous improvement of capacity modeling and workforce analytics
- Support long-term quality management plans and participate in strategic and tactical special projects
- Prepare inputs for Operational Reviews and ensure consistent metric definitions, sources, and timeframes
- Coordinate resource and financial forecasting, contracting, and invoicing
- Track variances and data integrity and publish reconciled views
- Collaborate with stakeholders on metrics, training, and SOP/Best Practice frameworks
- Monitor operational metrics after system releases and update forecasting and resource planning assumptions
- Support creation, maintenance, and delivery of role-specific curriculum
- Co-develop GDMS-wide functional training and measure uptake
- Coordinate function-specific communications and change management
- Design adoption aids such as FAQs and quick guides and incorporate user feedback into process improvements
- Build partnerships across GDMS, Finance, IT, and functional leadership to align forecasting assumptions and resource priorities
- Translate capacity, financial, and performance data into trade-offs, recommendations, and aligned action plans
Requirements
What you’ll need- Bachelor's Degree and minimum of 8 years of experience in a relevant field OR Advanced Degree (Master's or Doctorate) and minimum of 4 years of experience in a relevant field
- Fluent in English
- Ability to interpret operational, capacity, and financial data
- Proficiency with Power BI/Tableau and advanced Excel modeling
- Working knowledge of capacity planning, resourcing, and portfolio management concepts
- Familiarity with functional operational systems, performance dashboards, and workforce analytics data
- Understanding of data integrity, metric standardization, and basic quality control/reconciliation practices
- Basic understanding of forecasting, budgeting, and accruals
- Exceptional communication and influencing skills
- Strong stakeholder management and collaboration capabilities
- Ability to organize cross-team work, coordinate milestones and deliverables, and escalate risks early
- Ability to lead through influence across cross-functional and virtual teams without direct authority
- Adaptability, resilience, prioritization, independent judgment, and initiative
- Effective decision-making facilitation and complex issue resolution
- Ability to create concise, decision-ready leadership summaries
- Strong organization, prioritization, risk/change control, stakeholder alignment, and governance reporting
- Required skills include Adaptability, Business Acumen, Clinical Data Management, Communication, Data Analysis, Data Integrity, Data Quality Assurance, Good Clinical Data Management Practice (GCDMP), Influencing Change, Negotiation, and Proactive Leadership
- US and Puerto Rico residents only
- No visa sponsorship
- Valid driving license is not required
Benefits
Comp & perks- Annual bonus and long-term incentive, if applicable
- Medical, dental, and vision healthcare
- Other insurance benefits for employee and family
- Retirement benefits, including 401(k)
- Paid holidays
- Vacation
- Compassionate days
- Sick days
- Relocation is not provided
- 10% travel requirements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Capacity PlanningData AnalysisForecastingBudgetingAdvanced Excel ModelingOperational Dashboard DevelopmentPortfolio ManagementQuality ControlMetric StandardizationWorkforce Analytics
Soft Skills
Exceptional CommunicationInfluencing SkillsCollaboration CapabilitiesAdaptabilityDecision-Making Facilitation
Tools & Technologies
Power BITableauGDMSOperational Systems
Industry Keywords
Data IntegrityGood Clinical Data Management Practice (GCDMP)Change ManagementRisk ControlGovernance Reporting