Associate Specialist, Drug Safety
MSD
Posted: 10/21/2026
Drug Safety Associate III
Exelixis
Posted: 10/9/2026
Patient Safety Associate I – Drug Safety Associate I
Parexel
Posted: 10/7/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in handling technical service inquiries and product complaints within the veterinary field, with a strong focus on pharmacovigilance and customer care. Proficient in data management and communication, ensuring effective interaction with stakeholders and compliance with industry standards.
Highest-signal resume keywords
Pharmacovigilance ExperienceVeterinary Customer CareData Entry SkillsExcellent Communication SkillsProduct Knowledge Management
About the role
Key responsibilities & impact- Handle technical service inquiries, product complaints, and adverse events for the companion animal portfolio
- Serve as first point of contact through phone, email, fax, written correspondence, and web inquiries
- Triage inquiries and escalate cases to veterinarians when appropriate
- Address product usage questions and competitor product comparisons
- Process and document product complaints, including call handling, data entry, and releasing
- Identify trends and initiate product testing procedures
- Track testing through Global Quality and follow up with customers
- Retrieve, process, and follow up on after-hours product complaints
- Support pharmacovigilance veterinarians with customer correspondence, medical record uploads and reviews, compensation requests, reimbursements, and real-time complaint database updates
- Serve as primary contact for product quality issues, testing procedures, and warranty questions
- Initiate product sample returns, coordinate receipt with Global Quality, and manage destruction when appropriate
- Upload QA testing results and close the loop with complainants
- Share veterinary marketplace information and trends with internal stakeholders
- Support special projects, sales training, and administrative/training support at meetings
- Provide pharmacovigilance data and reports upon request
- Support the Equine PV team with triage, customer concerns, product quality complaints, replacements, reimbursements, and case entry
Requirements
What you’ll need- BA/BS with at least 1 year of experience in the veterinary field; or Associate’s degree with 3 years of veterinary-related experience; or RVT/CVT/LVT with 2 years of related experience; or 5 years of pharmacovigilance, animal science, and/or companion animal customer care experience
- Minimum 1 year of pharmacovigilance experience and/or experience in animal science/companion animal customer care
- Strong computer skills, including Word, Excel, and Outlook
- Comfort with databases and accurate data entry
- Excellent verbal and written communication skills
- Ability to interact effectively with internal stakeholders and external customers
- Experience with product knowledge management, database fundamentals, and internal/external compliance regulations (nice to have)
- Knowledge of parasiticide products in the animal health industry (nice to have)
- Prior call center or customer service experience (nice to have)
- No visa sponsorship available
- Must be a US or Puerto Rico resident
- 10% travel required
Benefits
Comp & perks- Annual bonus and long-term incentive, if applicable
- Medical, dental, and vision healthcare
- Other insurance benefits for employee and family
- Retirement benefits, including 401(k)
- Paid holidays
- Vacation days
- Compassionate days
- Sick days
- Remote work arrangement
- No relocation required
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PharmacovigilanceData EntryProduct Complaint ProcessingVeterinary KnowledgeCall Handling
Soft Skills
Effective CommunicationCustomer InteractionTeam Collaboration
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft OutlookDatabases
Certifications & Qualifications
BA/BS DegreeAssociate's DegreeRVTCVTLVT
Industry Keywords
Companion Animal PortfolioProduct Quality IssuesAdverse EventsVeterinary MarketplaceParasiticide Products