MutualOne Bank

Analyst

• Identify business needs, opportunities, and areas for improvement with the Chief Strategy Officer and business leaders
• Translate business objectives and operational challenges into business requirements and practical solutions
• Analyze processes, systems, and workflows to identify inefficiencies, gaps, and improvement opportunities
• Participate in the design, development, testing, and implementation of business solutions
• Serve as a business subject-matter resource for strategic initiatives and technology projects
• Work within Cognition to identify issues, develop requirements, and support system improvements
• Assess upstream and downstream impacts of changes in Cognition and connected systems
• Contribute to the evolution of MutualONE’s underwriting architecture, including ARS and the BMS
• Analyze information movement between ARS, the BMS, Cognition, and supporting systems
• Identify system gaps and inconsistencies and work with IT and vendors on solutions
• Review proposed system changes from business and underwriting perspectives
• Document system interactions, workflows, and business requirements
• Provide Agents with training, Q&A support, and guidance
• Develop and maintain agent training materials and reference guides
• Gather agent feedback and translate recurring issues into improvements
• Review, document, simplify, standardize, automate, and improve business processes
• Facilitate current-state process discussions and develop future-state solutions
• Monitor implemented solutions and recommend further improvements

Strategic Business Solution Analyst