Natterbox

Manager

• Own the day-to-day relationship with key partners, including Salesforce and leading UK systems integrators and resellers
• Manage operational and commercial partner activities across the UK
• Build relationships with partner sales, marketing, and technical teams
• Support senior stakeholder relationship management within key partner organisations
• Conduct regular onsite account reviews and enablement sessions
• Lead sales and technical enablement activities for EMEA partners
• Coordinate and deliver partner training sessions, workshops, and product updates
• Maintain and distribute partner collateral, presentations, and sales materials
• Plan and execute joint go-to-market campaigns and customer events to generate leads and pipeline
• Align partner initiatives with Natterbox's UK go-to-market strategy
• Track and report joint sales opportunities and partner-led deals
• Prepare and lead quarterly business reviews with partners
• Track partner KPIs, pipeline, and revenue contribution
• Provide internal reporting and insights on partner performance and market activity
• Collaborate with EMEA Sales, Marketing, Customer Success, Product, and Enablement teams
• Communicate partner feedback and market insights to inform partnership strategy
• Visit partner sites at least 2+ times a week
• Work onsite in the London office or at partners 3 days a week
• Represent Natterbox at events, some of which may occur outside working hours

Alliances Manager

Support Engineer

• Own the front line technical support experience for Natterbox's SaaS products
• Deliver service excellence to global customers and partners
• Manage inbound queries across Telephone, Live Chat, Email, and the Natterbox Help Centre
• Provide prompt, empathetic, and professional first-line support
• Investigate and diagnose technical faults remotely across Hosted PBX configurations, IP telephony/SIP routing, Natterbox Mobile, call recording, and local client network environments
• Document cases and client interactions accurately in Salesforce CRM
• Coordinate escalations to L2/L3 Support, Engineering, or Telecom Carrier partners
• Provide structured triage notes and reproducible data
• Author and refine articles for the external Help Centre and internal Knowledge Base
• Use approved internal AI tools to parse, structure, and summarise technical logs, identify error patterns, and form troubleshooting hypotheses

Alliances Manager

Customer Support Engineer