Neura Health

Product Operations

• Own and prioritize a single product roadmap across patient-facing, provider-facing, partner-facing, and internal operations products
• Write product requirements documents with problem statements, user stories, acceptance criteria, success metrics, decisions, edge cases, and tradeoffs
• Build Neura’s product management system, including tools, processes, cadences, backlog grooming, sprint reviews, and async updates
• Lead build-versus-buy evaluations, vendor discussions, integration testing, and recommendations
• Ship products that improve visit retention and follow-up rates, including booking, nudges, scheduling, and care-plan experiences
• Improve provider workflow efficiency through note templates, handoffs, order management, and AI-assisted documentation
• Train support teams on product updates, including knowledge checks and feedback sessions
• Analyze NPS, CSAT, Google Reviews, and other satisfaction data to create product insights
• Lead AI and automation initiatives across workflow automation, clinical documentation, referral routing, and patient communication
• Partner with engineering and operations to translate business needs into products and improve operational workflows
• Build a scheduling system, AI-assisted clinical documentation, orders and referrals automation, analytics foundation, and onboarding improvements in year one

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Product Manager, Operations